Platform Lift Company is Committed to Good Customer Service

Through our pending certification for ISO 9001 we are continually improving our business functions to better serve our customers. Platform Lift Company is committed to exceeding customer expectations through the implementation and continuous improvement of our Quality Management System.

Absolute customer satisfaction is the expectation and will be achieved through supplying a superior product, on-time and at a competitive price.

Improved product, service quality and consistency is what our customers will get time and time again.

This certification will give us a competitive edge over other companies that don't have a system in place.

Staff competence, training and development will be maintained, which will help to keep the business at the forefront of its industry.

PLC is committed to be ISO 9001:2008 accredited by the end of 2011.

Who sees the benefits of these procedures? You do!

• There is a common, understood system of consistent and repeatable processes
• We will experience fewer failures in quality of service or product
• Our people are clear about what to do, and how; they don't spend time 'making things up' or 'finding things out' or reinventing wheels
• We have more or better business because we can sell to new markets or having the endorsement distinguishes us in the marketplace
• We know more quickly if things are going wrong, and where
• We stop spending money or time on the same problems - many problems have been resolved permanently. If another should occur, we have the resources and skills to identify & resolve it faster.
• Better management control and reporting
• We don't scratch your head wondering how to respond to tenders or other questions asking about our quality system, because we know!