Hand Held Lift Service Device FieldLink from Schindler Lifts Australia

FieldLink gives technicians access to a huge variety of data they need to complete their service call quickly and efficiently, through one integrated smart device.

FieldLink is the latest addition in the Schindler commitment to effectively target sustainability by completely revamping its largest component of the business, the technical support and service sector. A hand held technological device, FieldLink introduces a new paperless approach to the core Schindler service function. This technology gives technicians access to a huge variety of data they need to complete their service call quickly and efficiently, through an integrated smart device. This is a benchmark in the evolution of effective and prompt response to call outs and maintenance of Schindler installations, while providing customers with a greener service solution.

"FieldLink technology is a mobile phone, dispatch device, troubleshooting tool, database of parts and a service manual, all rolled into one hand-held computer system. Most importantly though, this step is pivotal in the transition to a greener service level by completely eliminating the need to issue and print service tickets. At this stage we anticipate a saving of 1 tonne of paper every year." says Stefano Montresor, Product Line Manager.

All field technicians are equipped with this unique FieldLink device which gives access to past history of a particular installation, a comprehensive data bank of trouble shooting, and repair and diagnostic tools and systems, right in the palm of their hand, which revolutionises the service and maintenance process.

Schindler technicians now have access to virtually any information needed to complete their service calls efficiently and expertly. This technology expands both their capabilities and competence, and the ability to benefit customers by having access to their records at their computer rather than sorting through files of aging printed work-tickets.