Form process automation with Caylx Software - online, no more faxes

Our client, an Australian coal exporter, had a need to improve efficiency for transactions related to the export of coal. In the last year alone they were responsible for 92 ships leaving Australia with multiple consignments of coal for overseas ports. The department that handles the transactions is made up of 10 people, and an average of 27 faxes was required for each transaction!

Objectives

• Provide a better service.
• Reduce costs.
• Preserve brand recognition.

Solution
Agents all around the world needed an efficient way to lodge their transactions and track status. Equally, the client needed to preserve brand recognition and improve efficiency.

Hence, LiquidOffice was introduced as a more efficient way to get the job done while preserving brand recognition. Using LiquidOffice, forms are now linked to the client's web site for agents to access, transactions are lodged, deals done and costs reduced at both ends. Data is now delivered directly to invoicing and supply applications, and internal costs have been significantly reduced.

The department now uses only 3.5 people, and delivers a better and more cost effective solution in a timely manner, whilst continuing to preserve brand recognition.

About LiquidOffice
LiquidOffice provides enterprises and government organizations with a solution that automates all aspects of form-driven workflow. LiquidOffice easily creates, routes, tracks, approves and signs online eForms using industry standards - HTML, InfoPath, and PDF formats.

Cardiff's XML-based business process-automation solution generates database queries for real time validation, routes forms to the appropriate departments and notifies managers by email when digital approvals are needed, resulting in efficient and secure electronic processing of information.

About Caylx
CAYLX has been delivering process automation solutions for more than 20 years. As a Cardiff President's Club member, CAYLX is amongst the top achievers worldwide with demonstrated experience in LiquidOffice and TeleForm based solutions.