Telephone and communication systems from VMC Security

Introducing the Xen Topaz telephone system from NEC business solutions.
For too long, the most powerful and innovative telephone systems have only been within the reach of large corporations. With the Xen Topaz this is no longer the case. Designed to satisfy the growing needs of small and medium businesses, this is a professional, flexible and easy to use telephone communication system at a price that makes perfect sense.

Features

• Smoothly connecting your staff, customers and partners.
• Fast and professional customer service.

No matter how good your products and services are, your success is ultimately determined by how well you look after your customers. Xen Topaz gives you the features you need to present an efficient, friendly and polished communications service that will delight your customers and help grow your profits. You can start small and build up to 9 PSTN lines and 24 extensions (16 additional lines possible with ISDN) With Distinctive Ringing you can quickly distinguish between external and internal calls and use the appropriate customer greeting. If lines get too busy, Automated Attendant can answer incoming calls with a tailored message and press-button options to guide the caller to the most appropriate staff member. Alternatively, regular follow-on messages and Music on Hold/Ringback Tone can let the user know you will soon be with them and prevent the loss of potential prospects.

Sophisticated communication made simple, efficient, flexible
and manageable.
Xen Topaz incorporates many clever functions that speed up the call handling process. For instance, if you're on one call and need to answer another, just press one button to put the original call On Hold and answer the new one. Dialling out is easy too with features like Abbreviated Dialling and Last 10-Number Redial saving you time on the most important calls. Another useful feature is Department Calling that distributes calls evenly to assigned staff or in a priority order. If one group member is busy, the call forwards to the next group member. To make sure customers and suppliers receive the attention they deserve, Xen Topaz also uses Calling Number Display (CND, which can identify a caller's name and telephone number on both digital and analogue telephones so you can answer with a personal greeting. Xen Topaz's 8 port Integrated Digital Voicemail has up to 15 hours of message time, and a host of flexible options such as the ability to voicemail groups with a single call. Use Conversation Record to store conversations in your mailbox with the touch of a button and Park and Page which lets a caller page you before leaving a message. Message Centre Keys allow two people sharing the same phone to have their own message waiting key.

Each person can see if he/she has a new messages. Or, using analogue voicemail integration, connect your own voicemail system. You can save on call costs with the Automatic Route Selection (ARS) feature, by taking advantage of competitive call rates from different service providers. Plus, to help you track costs, the Call Accounting* feature tracks incoming calls and outgoing calls through each extension. System maintenance allows for online HTMLbased programming access either onsite or over the Internet. Using browser software simplifies the process for changing names or speed dial settings. Special PC software is available for off-line programming and remote access by modem.

Today's best technology, built for the future.
Stay in touch with a mobile workforce, effortlessly If your workplace is large or if staff members are frequently on the move, Xen Topaz provides several mobility options to make it simple to contact staff. Internal and External Paging capabilities are available, as well as Call Forwarding and Trunk to Trunk Transfer which lets you connect your callers with staff, when they are away from the office.

Adding cordless phones can also keep employees connected while away from their desks. If your business has a security door, Xen Topaz can be quickly connected, allowing screening and Secure Entry for employees or couriers.

Your investment today is protected tomorrow.
As you'd expect from an advanced system like Xen Topaz, callers to your business benefit from the improved call clarity of Integrated Services Digital Network (ISDN), as well as important efficiency features such as Direct Indial, which gives callers the ability to by-pass your receptionist and reach individual staff members directly. With ISDN, you can also send your own phone number to help others see who is calling.

With a future release, Third Party Computer Telephony Integration (CTI) will enable key customer information to appear on your computer while you're talking, to enhance customer service. This later release will also allow you to converge your voice and data networks and enjoy the many benefits of Voice over Internet Protocol (VoIP) when you decide to make the move. Xen Topaz gives you the freedom to take advantage of emerging technologies when the time is right, and has the flexibility to grow and change with your business.

You can add any of these optional functions to suit your business needs.
So please consult us on the right NEC system for you. This way, you'll only ever pay for the features you need. These features are network dependent and may require additional equipment. VMC Security can advise you of your PC requirements.