Manage Cancelled Home Care Service Bookings with CareVision

How to Manage Cancelled Bookings?

When working with the Consumer Directed Care industry, some clients will inevitably decide to cancel or postpone their bookings due to a crisis, an emergency or personal matters. And there are times this will affect your internal workflow with your support workers, especially if the changes or cancellations were made at the last minute.

To help you further improve your processes regarding scheduling and dealing with booking cancellations, CareVision features capability to add cancellation reasons to cancelled bookings to help monitor against services. By having more specific details on cancelled bookings, you can easily manage the cancelled services for your staff and your clients during the reporting season.

Manage Cancelled Home Care Service Bookings with CareVision.

System Default Cancellation Reasons include:

• Client Last Minute Cancellation - If the Client has a scheduled booking, but it was cancelled by the last minute because of unforeseen events
• Client No Show - The client did not show up for the scheduled service
• Not Accepted Prior to Shift - The support worker did not accept the booking before the shift
• Scheduled Incorrectly - There is a conflict with the schedule of the staff or the client.
• Staff No Show - Staff did not show up for the scheduled booking service
• Not Indicated - This will appear in the Service Review section if there's no reason indicated during the cancellation of the booking