Automated debt collection services via Kirtech Real Voice

Real Voice can substantially improve the productivity of your consumer debt collection agency of internal Accounts Receivable. Late payment notices can be automatically delivered to a land line or mobile telephone using our voice technology and other services (including SMS and email).

By utilising dynamic voice messages with personalisation, your organisation can provide late payment reminders with which can contain information unique to each client who is behind in payments (eg. name, amount owed, date due, etc.). The message can also contain information about what action the individual needs to perform in order to resolve the debt.

Types of Debt Collection Calls
Our payment reminder service can play different messages, based upon the delinquent amount and / or how long the amount has been overdue. If multiple calls are required, the phone system can likewise play different messages. Once contact is made with an individual, your message may simply provide instructions on how to repay the delinquent amount or accept the individuals credit card details for immediate payment of the account.

Automatic Debt Collections with Agents
Additionally, and option can be provided to contact one of your collection agents by pressing a touchphone response, in which case our service will transfer the call to one of your collection agents. Now when your collection agents speaks with an individual with a past due account, the purpose of the call has already been identified and the agent can spend more time arriving at a settlement for late payment accounts. No longer will debt collectors spend hours dialing numbers, dealing with busy signals and repeating routine introductions and messages. Your calls will be highly productive as routine functions are off loaded to your phone systems. Fewer collection agents can process more calls. Routine calls can be eliminated completely when the debtor follows the instructions you provide in your phone message. Your debt collectors can spend their time handling more serious and complex debt collection and past due account calls.