Managing Cancellation of Service Bookings for Home Care Clients

Change is inevitable, especially with home care services. There will always come a time when clients will need to change their schedule due to unforeseen events. When this happens, regularly scheduled billings can be impacted. It's a good thing that managing cancellation of service booking for home care clients on CareVision is easily handled.

What's more, shifts in schedules and cancellations can help the management team understand clients and become more efficient. Don't worry about the care providers as clients who cancel at the last minute will still be required to pay a portion of the service.

CareVision | Managing Cancellation of Service Bookings for Home Care Clients.

The first thing to do to be able to manage cancellations is to toggle the Billing and Paying Rules on CareVision. "Automatic Apply Billing and Paying Rules on Booking Details Based on Cancellation reasons" must be turned on. Cancellation Reason Types must also be provided.

You can watch the video for a step-by-step guide on how to do this. If you require further help with using CareVision you can contact the Support Centre. There is also a CareVision Academy which can help you get the most out of using the CareVision platform.

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