How to Handle Cancellation of Service Bookings for Home Care by CareVision

Within the Consumer Directed Care industry, cancellation scenarios are inevitable. Sometimes, clients will decide to cancel or reschedule their bookings for various reasons such as an emergency, a personal matter, or a crisis. This can affect your staff's internal workflow, especially when cancellations or changes occur at the last minute. CareVision offers a feature on how to handle the cancellation of service bookings when it comes to home care.

When a cancellation occurs, knowing the reasons allow you and your management team to know which area of your business can be improved and also which particular clients often cancel. This is also helpful in scenarios wherein a support worker fails to attend a scheduled booking, since knowing the reasons for the cancellation/s allows your organisation to figure out ways how to avoid it in the future.

How to Handle Cancellation of Service Bookings for Home Care by CareVision.

CareVision also allows you to turn on Automatic Billing for cancellations.

If a client is the one who initiates a last-minute cancellation- your organisation may still charge said client and pay the worker for a portion of the shift, and this can all be recorded within CareVision.

To find out more about how to handle cancellation of service bookings for home care, visit carevision.com today.

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