Managing NDIS Care Client Cancellations with CareVision

Handling changes in home care schedules is inevitable, especially when unforeseen events arise. These adjustments can affect regular billing, but CareVision makes managing NDIS care client cancellations straightforward and efficient.

When clients alter their schedules or cancel, it can provide valuable insights for the management team, leading to improved service delivery. Importantly, even if clients cancel at the last minute, they must still pay a portion of the service, ensuring fair compensation for care providers.

Managing NDIS Care Client Cancellations with CareVision.

To manage cancellations effectively, the first step is to adjust the Billing and Paying Rules on CareVision. Make sure the "Automatic Apply Billing and Paying Rules on Booking Details Based on Cancellation Reasons" feature is enabled. Additionally, ensure that Cancellation Reason Types are set up correctly.

For a detailed guide, you can watch the step-by-step video. If you need further assistance, the CareVision Support Centre is available to help. Additionally, the CareVision Academy offers resources to maximise your use of the platform.

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