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Australia Post Melbourne headquarters

Architect: Gray Puksand.
Location: Melbourne, Aus.
Project: Australian Post.
Photography: Mark Duffus.

Australia Post's new Melbourne headquarters weaves together long-term and transient staff from four locations using an agile environment that takes seriously employees' requests for wellbeing and fun.

Public perceptions of Australia Post are largely shaped by the organisation's ongoing efforts to adapt its mail service and massive retail network to the changing needs of customers in an era of digital communication, ubiquitous social media and online shopping. It's heartening, then, to discover in this more than 200-year-old company's six-floor, 11,000 square metre refit at 180 Lonsdale Street by Gray Puksand a diverse workforce wholeheartedly embracing fundamental change with substance, style and a focus on staff health and wellbeing in the workplace.

The new office unites close to 1000 Australia Post employees from three very different locations including a Mount Waverley call centre: pre-activity based working (ABW) environments in which it was easy for people to become "set in their desks and in their ways," according to Australia Post's project director of the 180 Lonsdale Street Refurbishment, Sandra Maltman. By consolidating departments as diverse as real estate, procurement and marketing in an activity-based environment designed to encourage flexibility, spontaneous collaboration and creative problem solving via shared spaces that adapt easily to users' needs, Australia Post was keen to co-locate relevant groups, promote fresh ways of working, and adapt to changing needs, (call centre staffing increases to manage the annual October-January peak season, for example). Ultimately, of course, the aim was better customer service from happier, more empowered staff, which would reduce turnover and absenteeism in the process.



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1800 460 222

67 Allingham, Condell Park, NSW, 2200

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Zip Water Profile

1800 460 222

ENQUIRE HERE

ENQUIRE NOW

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